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Introduction to Customer Experience Mapping for Entrepreneurs

“As competition and buyer empowerment compounds, customer experience itself is proving to be the only truly durable competitive advantage.” - Gartner Research

Ignite Lab is pleased to announce Highland Solutions will be coming to Loyola University Chicago’s Quinlan School of Business. Highland Solutions will talk to Ignite Lab members about how to improve a customer’s experience. Don’t miss this interactive workshop!

Customer Experience Mapping is a key practice for businesses to be able to truly understand what customers care about. The insights gained from this activity are critical to enable your organization to deliver exceptional in-person and digital experiences and succeed in the age of the customer.

Learn how these collaborative, creative activities can produce valuable Customer Experience Maps that will fuel your team's insight and innovation.

You’ll Learn:

  • How leading companies use customer experience as a critical competitive advantage

  • The building blocks of Customer Experience Mapping activities

  • How to introduce Customer Experience Mapping to your own organization

About Highland:

Highland Solutions is a customer experience firm with fierce commitment to keeping people at the center of our work. We use our skills in CX strategy, custom software development, and CRM implementation to help innovative leaders understand their customers and take smart risks. We love working with customer-centric and mission-driven organizations who want to adopt the principles of more disruptive businesses to take their impact to the next level.

Meeting in Schreiber Center Room 1001

Please RSVP here

Earlier Event: November 1
A Conversation with Betsy Ziegler
Later Event: January 28
Women in Entrepreneurship Panel